IT Support management Solutions
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Delivering service desk software and support ticket solutions
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Service Desk Software, Support Ticket Software
Introducing SupportPortal - The leading Service Desk and Support Ticket Software
- SupportPortal delivers web based service desk software features which are best suitable for technical Support Departments, Call Centers, Internal and External Help Desks, booth in B2B and B2C environments. The targeted support ticket software features allows you to reduce support load with E-mail and Support Ticket management, and also provides:
- - Comprehensive Knowledge Base and knowledge procedures
- - Live Chat with visitors of your website
- - Keep your customers informed with Newsletter Management
- - Make your files and binaries available with Product Catalog and Downloads
- - Allow end users to share experience through Support Forum
- - Manage SLA, support tickets escalations, notifications, and more ...
Your Service Desk System
Need to provide online and efficient service desk or support ticket software for your end users? Take a quick feature tour:- Built on light-weight PHP/AJAX platform
- Advanced SLA management
- Escalation rules and work schedules
- Windows liveAlert Client
- Instant setup & simplified configuration
- LDAP/Active Directory integration
- Automatic notifications, email templates
- Full integration into a Website
- Language localization
- IMAP support and more...
Support to every of multiple customers and end-users through web based self-service capabilities.
Your service desk operators and support specialists can easy track support tickets within centralized database and receive notifications to their email inbox.
