Service Desk Software, Support Ticket Software

Introducing SupportPortal - The leading Service Desk and Support Ticket Software

SupportPortal delivers web based service desk software features which are best suitable for technical Support Departments, Call Centers, Internal and External Help Desks, booth in B2B and B2C environments. The targeted support ticket software features allows you to reduce support load with E-mail and Support Ticket management, and also provides:
- Comprehensive Knowledge Base and knowledge procedures
- Live Chat with visitors of your website
- Keep your customers informed with Newsletter Management
- Make your files and binaries available with Product Catalog and Downloads
- Allow end users to share experience through Support Forum
- Manage SLA, support tickets escalations, notifications, and more ...

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Your Web Based Support Ticket Software

Need to provide online and efficient service desk or support ticket software for your end users? Take a quick feature tour:

- Built on light-weight PHP/AJAX platform
- Advanced SLA management
- Escalation rules and work schedules
- Windows liveAlert Client
- Instant setup & simplified configuration
- LDAP/Active Directory integration
- Automatic notifications, email templates
- Full integration with your Website
- Language localization
- IMAP support and more ...

E-mail Ticket Management

Your service desk operators and support specialists can easily track e-mail support tickets and receive notifications to their email inbox.

Hosted Help Desk

Try the hosted version of our of help desk software free for 30 days: